Intent healthcare solutions

Patient Demographics Entry Services

Improve Coding Accuracy and recover lost revenue by identifying un-billed procedures.

Patient Demographics Entry Services

Accurate capture of patient details is perhaps one of the most under-rated processes in the revenue cycle process chain. Not only does the data captured in the demographic entry process form the base for the medical record, but it also affects insurance claims payment. Error-free capture of patient information is essential for clean claim submission and facilitates quick claims processing by Payers. 

The front-office at the place of service should accurately capture the patient information, either via paper-based registration processes or via the scheduling system. Accurate information about the patient is critical to ascertain the patient’s eligibility and benefits, obtaining prior authorization, and error-free claims filing. Additionally, population health analytics is possible only by utilizing accurate patient information. 

Details captured in the Patient Registration / Patient Demographics Entry process

At Medical Billing Wholesalers, we have trained our team of revenue cycle professionals to validate all information available in the face-sheets. Our team contacts the provider’s office or the medical billing company if any information is incomplete or erroneous in case of any discrepancies. Our team members enter the validated data on the client’s practice management software with a high degree of accuracy and within a turnaround time of 24-48 hours. We review and update the following information on the practice management system:

  • Patient’s legal name, age, gender, address, phone numbers

  • Patient’s social security number for identification

  • Allergies if any

  • Special requirements (interpreter, assistance for physically disabled people, medications, Ambulance, stretcher access, etc.)

  • Payer information (name of the Payer, mailing address for claims, and group and policy numbers)

  • Details of secondary as well as primary Payers

  • Medicaid or Medicare card (if the patient receives federal or state assistance)

  • Name, address, and telephone number of the person who will be responsible for payments


Client results

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Benefits offered by our Patient Demographics team

Did you know that medical practices bleed as much as 7% of their annual revenue due to errors in patient demographics capture?

Accurate Entry of patient information results in timely reimbursements and reduces the days in A/R, besides reducing rework. Our Patient Registration team receives training to spot errors in the Patient Registration process and work collaboratively with you and your practice clients to:

  • In-house Patient Registration Services can be costly. Our team members based in India pick up the work queues and process each Patient Record diligently.

  • With guaranteed service levels on accuracy and turnaround time, you can rest assured that the work performed by our team members is of a high degree of quality.

  • Improvement in the Patient Registration process quality leads to an improvement in first-pass rates and, consequently, results in a lesser number of claim denials.

  • Accelerated cash flow is, naturally, a by-product of the underlying patient registration processes.

  • Our account management team works with you to improve the Patient Registration process’s overall efficiency and effectiveness. The team coordinates with you through real-time portals, daily status reporting of the quality, and turnaround time. We duly reconcile each account so that the front and backend processes in the revenue cycle chain do not get impacted due to any lapses in the process.

Medical Billing Wholesalers is proficient in over 20 different practice management systems including Kareo, eClinicalWorks, Advanced MD, EPIC, GE Centricity, Cerner, Athenahealth, All Scripts, Dr. Chrono, NextGen, Practice Fusion, iSalus, NextTech, Heno, Synergy MD, ContaMed, Office Ally, Care Cloud, PrognoCIS, etc.

The Patient Registration Process is often clubbed with Medical Coding and Charge Entry Processes, depending on the software functionality. At times, the process is performed by medical coders directly. At Medical Billing Wholesalers, we have a team of proficient medical coders who can complete charge entry across medical specialties and perform patient registration processes effectively.

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To learn about our comprehensive Medical Coding and Audit Services, please fill the form below and one of our representatives will get in touch with you.